Product Recall Processing Service

An effective product recall campaign will produce exceptional levels of customer response. This response can flood existing communication processes and infrastructure leading to:-

• Significant additional cost
• Increased customer dissatisfaction
• Increased negative brand impact

CommsTracker’s Product Recall Processing Service can significantly improve the way your recalls are managed and save you money.

What Does Our Service Do?

Our on-line service will:-

• Allow customers to check if their product is affected
• Validate serial numbers, batch codes, etc and provide email confirmation to the customer
• Collect customer contact details
• Collect information to assist in the repair/replacement/refund of the product
• and much more

This service is based on our unique communication and tracking system which we configure to match the specific requirements of your recall.

This service can be up and running within hours.

Cost Effective

Our service can be 50% cheaper than equivalent call centre recall services and for larger recalls our charges reduce as the volumes increase.

This service works well when combined with our Product Recall Hosting Service which communicates details of your recall to consumers.

To find out more about our service please contact us on +44(0)1635 800180 or email us at CommsTracker